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Mac App (10)
Help with the Reflector for Mac.
Help with the Reflector for Windows.
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How do I use Reflector to mirror?
Added on Mon, Jan 14, 2013
Download Reflector and install it to your system.  After launching the app, you'll need to start the mirroring connection from your device. This is done differently on different versions of iOS. iOS 7  See our guide for... Read More
I can’t see the AirPlay icon on my device.
Added on Mon, Jan 14, 2013
If the AirPlay mirror icon isn't displaying, your iOS device isn't able to see the computer for one reason or another.  If you're on a home network, the firewall on your computer may be preventing the devices from communicating.... Read More
Where is my license?
Added on Fri, Jan 4, 2013
After your transaction is complete, your license will be displayed on the landing page. Your registration key is also sent in an email separately from your PayPal or credit card receipt. It can take up to 20 minutes for your key to be generated.... Read More
Nothing happens when I toggle the mirror switch.
Added on Fri, May 31, 2013
After toggling the mirror switch to on, you should see your device appear on your computer screen. If this isn't the case, it's likely that your network is unable to provide the bandwidth or low latency required to run Reflector. It'... Read More
I can’t figure out how to record.
Added on Mon, Jan 14, 2013
Recording on OS X requires at least OS X 10.7 Lion. Recording on OS X 10.6 is not available. Recording for Windows requires at least Windows 7. Windows version 1.3.4 adds recording for Windows 8.  Recording on Mac can be started/stopped from... Read More
Reflector won’t open.
Added on Mon, Jan 14, 2013
When you launch Reflector, you may think that nothing happens, or that the application didn't open. Don't worry! Reflector is an application with no windows. It runs from the dock or menu bar on your system and only presents a... Read More
Can I use Reflector with a USB cable or bluetooth?
Added on Fri, May 31, 2013
Reflector is designed to use wireless internet. While it may be possible to use Reflector via bluetooth or via Apple's 30-pin or lightning connector, results may vary. We recommend using wireless N to connect your iOS device and your computer. Read More
After upgrading iOS versions, the AirPlay icon no longer displays.
Added on Mon, Jun 3, 2013
After upgrading certain versions of iOS, you may have issues with the AirPlay icon appearing. It seems that this is a bug with iOS and not with Reflector. The Apple support forums describe this issue and a possible solution. On your iPad, iPhone... Read More
I would like a refund.
Added on Fri, May 31, 2013
We understand our products may not work as desired for some customers. If this is the case, please contact us within 30 days of your purchase. We'll be more than happy to arrange a refund or help get everything working for you. Please do not... Read More
What devices does Reflector support?
Added on Mon, Jan 14, 2013
Reflector requires AirPlay mirroring in iOS to mirror your screen.  AirPlay mirroring is available on the following devices: Reflector requires AirPlay mirroring in iOS to mirror your screen. AirPlay mirroring is available on the following... Read More
Can I record my voice and other audio with Reflector?
Added on Mon, Jan 14, 2013
Reflector only records audio sent from the device that's streaming. Any additional audio like voice over or music will need to be added with software like iMovie. Read More
Where can I download Reflector?
Added on Mon, Jan 14, 2013
There are currently three versions of Reflector available. You can download all three from the Reflector website.  We currently have three versions available. Mac Windows 32 Windows 64 Read More
I need an invoice/receipt for my purchase.
Added on Fri, May 31, 2013
If you require an invoice for your purchase, or a formal receipt, please let us know BEFORE you purchase. We're unable to offer specialized/personalized receipts after payment has been made. For all purchases, we will issue a receipt with the... Read More
Can I show taps and gestures with Reflector?
Added on Mon, Jan 14, 2013
Reflector is a "view-only" app. So while we can get the stream the iPhone or iPad sends us, we can't ask the iPhone to do things for us. The only way to accomplish this would be with jail-breaking and running a custom app to send the data we... Read More
Can Reflector mirror multiple devices?
Added on Mon, Jan 14, 2013
Absolutely! Reflector can handle multiple connections. The exact number will depend on the specs of your computer. More connections can slow a computer considerably because of the CPU power required for mirroring. We recommend giving our trial... Read More
Can I AirPlay only the audio from my device?
Added on Mon, Jan 14, 2013
Absolutely! You can also use your Mac or PC as an AirPlay audio receiver (without any video)! Just connect as normal, but don't tick the mirror toggle! Read More
Why do some apps look different than what’s on my device screen?
Added on Mon, Jan 14, 2013
Some apps have implemented different functionality when the device is mirroring or connected to a video out cable. Some GPS and video streaming apps, for example, provide different (or crippled) functionality for video out and mirroring. This is a... Read More
My Jailbroken device is having connectivity issues.
Added on Mon, Jan 14, 2013
Jail-breaking adds a level of complexity to supporting software. Various processes, hacks and mods can drastically effect the performance and behavior of Reflector. While we'll do our best to get you running, ultimately we can't support... Read More
AirPlay drops when I make a phone call or access specific apps.
Added on Wed, Feb 19, 2014
Apple has AirPlay suspended or canceled when the iOS Device accesses internal sounds. Once the call is done or the app is closed, AirPlay mirroring may resume, depending on the length of time mirroring was suspended.  The iOS Device may only... Read More